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General conditions

Terms and condition

The following Terms and Conditions apply to all booking made on this site. Please read them before making a Reservation.

In these Terms and Conditions the following definitions apply:

1. DEFINITIONS

The name Expresslimo24 means the service offered by the Company Esclusive Tours by Jekaterina Veskimets based in via Vincenzo Bellini, 33 51016 Montecatini Terme (PT)

By "Company", "we", "us", "our/s" we mean Esclusive Tours by Jekaterina Veskimets, a sole proprietorship operating in compliance with Italiann law and registered with the Pistoia Chamber of Commerce under the Tax Identification Code IT - 01741200479.

For "Customer" means the individual making the payment for the reservation.

For "Passengers" means all passengers named on the Reservation.

For "Lead Passenger" means the first passenger named on the Reservation.

With the terms "You", "Your", we refer to the client, or to all the passengers (or some of them, depending on the occasion) named on the Booking.

For "Tranport Company" means the professional service provider who will carry out yhe transfer.

For "Reservation" of the transfer service done with us.

For "Transfer Service" or "Tours" or "Shore Excursions" or “ Hourly Service” or “ Meeting Service” or “Wedding Service” or “Special Events” means any service offered by us for the transport of passengers by road with or without waiting or extrastop and includes any other service provided by us, related or accidental to such transport.

For "Transfer Voucher", "Reservation Voucher ", "Voucher" means the written confirmation of the Reservation that will be sent to you by e-mail.

For "Agreement" means the Reservation and these Terms, and all other indicated terms and conditions to apply to the Reservation.

For "Terms" means the terms and conditions.

For "Site", "Sites" means www.expresslimo24.com or any other site owned or operated by us.

2. WHO WE ARE

Our company offers transport services to individual and groups. We also operate as "Expresslimo24.com"

For commercial purposesi, we have the telephone number (+39) 320 0366785, and we operate through the following website: www.expresslimo24.com with the e-mail address info@expresslimo24.com. For other local telephone numbers they are indicated in the assistance sectionion, each number is specific according to the language chosen on our website. In order to offer our service, we collaborate with Transport Companies that carry out the professional transfer of people, or operate as an agency with the ability to offer transport services, possessing licenses and permits as required by the national law relating to the activity in question.

Under no circumstances should transsport services be considered travel packages in the terms of Council Directive 90 / 314 / CEE of 13 june 1990, and therefore the company will in no way be considered a travel agency.

Though its websites, Esclusive Tours by Jekaterina Veskimets offers transport and management services for individual or groups.

Before requesting a service offered on our Site, you must ensure that you have read and understood these Terms, as they will govern each subsequent Agreement. By making a Reservation, you confirm that you have read these Terms and you declare that you have the legal capacity to accept them on behalf of yourself and all Passengers. If you do not understand one of the contractual conditions, we urge you to contact the Customer Service Department before proceeding with any booking. If you do not wish to be bound by these Terms, you will unfortunately not be able to make a booking with us.

3. ONLINE BOOKING SYSTEM

The person making the Booking must be at least 18 years of age and is responsible for following the online booking process, verifying that all details provided are correct and complete and making full payment.

After entering into agreements with Jekaterina Veskimets' Esclusive Tours, the company will comply with the completion of the necessary formalities to organize the required services.

If you have doubts about the destination and or you do not find your destination on our database, in order to proceed with the booking and the correct address, our Chat service is at your complete disposal also via Whatsapp.

The contract becomes legally binding only after receipt of the booking voucher by e-mail. In the event that the Transport Company is unable to provide the requested services, we will inform you and refund the entire amount paid according to the same method used for payment, releasing our part from any further liability towards you.

You will be required to acknowledge receipt of all notifications sent by us. However, should you fail to acknowledge receipt of an e-mail, existing records on our e-mail server will be considered proof of receipt.

Our sending of confirmation of expenses and payments made by you should not be considered as a bond to any contract

Reservation Vouchers to be presented to the Transport Company must be printed or stored in an electronic device so that each Voucher is readily available for inspection by the driver. Failure by the Lead Passenger to present the Voucher may result in the cancellation of the provision of the Transfer Service. It is advisable to print or store on electronic equipment and carry with you all communications between the parties, in addition to the Transfer Vouchers.

It is strictly forbidden for minors to search for any of our services. Their parents, legal guardians or other persons responsible for them should contact us immediately should a minor make a Reservation with the Company for the provision of a service, in order for us to promptly cancel their registration. Minors are not allowed to travel with us unless accompanied by an adult passenger.

4. PAYMENT

We accept all common payment methods including credit cards (American Express, MasterCard / Diners International, Visa), debit cards (Visa / Delta, Visa / Electron), bank transfer and PayPal, Stripe and cash payment at driver.

Service fees are charged in euros and any currency conversion tools are provided solely for the purpose of an approximate calculation.

5. CHANGE

The Transfer Voucher, Tour or any other service includes the addresses of your requested arrival / pick-up as well as your temporary accommodation and all the details of the service. Any changes to these or other data must be sent in writing by e-mail to info@expresslimo24.com or requested on the Site through the "Reserved Area" section before the date of travel and will not be recognized as valid until verified by the Transport Company with attached confirmation by e-mail.

You are responsible for any increase in the cost of the service resulting from the requested modification. The first change will be made free of charge, further changes may result in an administration fee.

Once the contract becomes legally binding, the Customer is required to inform our Customer Service Center of any error at least 48 hours before the corresponding Transfer Service, Tour or any other service booked. Notifications made within 48 hours by the corresponding Booked Service reserve the right to withdraw from the Contract without penalty or charge.

6. CANCELLATION (BY THE COSTUMER)

Any cancellation of the Agreement must be notified in writing by e-mail addressed to our Customer Service Center. It is possible to cancel separately the various Services previously booked as well as cancel the entire Reservation.

If we receive your cancellation request more than 24 hours before the scheduled pick-up time for the Transfer Service, Tour or other service you wish to cancel, the amount paid for this service will be refunded in full. No refunds will be given for cancellations received less than 48 hours from the scheduled time for the Transfer Service, Tour or other service you wish to cancel. In such circumstances we will send you a cancellation notice by email, which can be used to request a refund from the tour operator, airline, or travel insurance provider.

7. LAST MINUTES BOOKINGS

Depending on the routes and the season, or other factors in exceptional cases, our deadline for free sale varies from 0 to 48 hours prior to the commencement of a Transfer Service, Tour or other service. If suggested by the website, we invite you to contact our 24/7 customer support service to check the availability of a vehicle suitable for your request for a transfer, tour or other service. Please note that our cancellation policies are applicable regardless of the date and time of booking.

8. CHANGE AND CANCELLATIONS (BY OUR PART)

Should the Transport Company need to make a significant change to the terms of the Service, or to cancel the Service, we will notify you as soon as possible.

We will endeavor to accommodate your vehicle preference, however an alternative vehicle may be used for operational or safety reasons. Should we need to change the booking by reducing the category or size of the vehicle assigned to you, in exchange for a lower rate, you will be refunded the difference in price while in the event that the requested vehicle is not available for any reason but will be replaced with a higher category or size, no supplement will be requested or charged.

In rare circumstances, we may need to cancel your Booking. In such cases, you will be refunded in full, but we will have no further liability to you as a result of such cancellation. However, we will do our best to try to find valid alternatives for any Booking confirmed and subsequently canceled by us.

9. CHILD SEATS

9.1 Italian law currently in force: In the case of cars used for the public transport service (for example in a taxi or rental car with NCC driver) children with a height of less than 1.50 meters can circulate, not detained by special restraint systems, only in the back seat and always accompanied by a passenger aged 16 or over.

9.2 Babies and children, regardless of age, count towards the occupation of the vehicle (as if they were adults).

9.3 In the online booking form, it will be possible to book the most suitable security systems for the transport of your children / babies

10. CHILDREN RATES

All children and infants are counted as adults in terms of vehicle occupancy, regardless of age, and therefore must be included in the total number of passengers at the time of booking.

11. WHEELCHAIRS AND RESERVATIONS FOR PASSENGERS WITH REDUCED MOBILITY

Transfer services for passengers with reduced mobility must be requested by contacting our Customer Service Center. We will do our best to accommodate your needs, although we do not specialize in the transfer of passengers with reduced mobility. Passengers with reduced mobility using our services must be able to board the vehicle independently or with the assistance of accompanying group members. Only folding wheelchairs are allowed. We regret that we are currently unable to guarantee the type of vehicle that will be used for your transfer.

12. BOOKED ADDITIONAL STOP

During the booking process you are given the option to book additional stops in advance in case you need to pick up or drop off keys, or if part of your group is staying at different addresses. The address of the additional stop must be located in the same destination as your chosen arrival address. The duration of the additional stop is limited to 5 minutes.

12.1. EXTRASTOP OR EXTRA HOURS

During the booking process regarding the transfer service or the arrangements or Tours or Excursions or any Transport Service it is given the possibility to add a longer time than that foreseen in the basic price you can book an extra stop or extra time of 30 minutes including km 10 and the travel time which can be covered for the outward and return journey. Or you can book as many units of Extrastop or Extra Hours of 60 minutes including 20 km in each hour and the time of the journey which you can travel on the outward and return journey.

12.2 EXTRA THRESHOLD KILOMETERS

In the Tours or Excursions or other transport service offered on the site are calculated with a time and time and total kilometers covered as indicated on the specific service, any kilometer distances in excess of these limits that you need will be communicated to you in the estimate phase and / or communicated by the driver in the case of a request directly on board before accepting this excess mileage, they will be calculated at € 1.00 / kilometer.

12.3 WAITING TIMES

All our services include waiting times, Private Transfer services Arrival services 60 minutes, Departure services 15 minutes: arrival services at airports or ports there is a 60 minute time limit from the moment you land there. 'plane or ship docks, arrival services at Railway Stations 30 minutes, after which if the driver fails to meet the passengers the driver is free from service and will be considered a no-show and how it was performed and nothing is due, if the passenger has delays for various needs and / or has lost his luggage and will have to proceed to report the loss, it is up to the customer and / or passenger to notify us of any delay beyond the time limit, in that case the customer and / or passenger will have to pay the driver the spot for the extra hours quantified in € 40.00 / h calculated in fractions of 30 minutes

Tours, Excursions and all available services, the service time is considered to have started at the time and at the address communicated in the booking.

13. OUR LIABILITY

If we fail to comply with these Terms, we will only be liable for any loss or damage that is foreseeable as a result of our breach of these Terms or our negligence and only up to the value of the amount paid by you. We will not be held responsible for any unpredictable or consequential loss or damage. We are not liable for violations that are not directly attributable to us, or caused by accidents, force majeure, or due to legal obligations or administrative requirements.

We cannot be held responsible for accidents that may occur during the provision of the service, in particular illness, personal injury or death, unless caused by our negligence.

This means that, subject to these Conditions, we may accept our liability if, for example, the passenger suffers death or personal injury or if the Transfer Service, Tour or other Transportation service is not provided as promised or proves inadequate, such as result of failure on our part, our employees, or the Transport Company to use reasonable techniques and attention, in the realization, execution or supply, as the case may be, of your contracted transport service. Please note that it is your responsibility to prove that reasonable practice and care has not been taken if you decide to make a claim against us.

In addition, we will only answer for the actions that our employees and Partner Transport Companies take or not, whether they were acting, at that time, in the course of their employment relationship (for employees) or performing work that was required of them (for transport companies).

Nothing in these Terms and Conditions excludes or limits: a. our liability to you for any death or personal injury resulting from our negligence b. any of your other legal rights as a consumer that cannot be excluded or limited.

We are exonerated from any liability if the customer enters into a contract for another service directly with the Transport Company.

We cannot guarantee the accuracy or reliability of the content of this website. This includes such occurrences as viruses. However, we will do our best to rectify any errors that will be brought to our attention as soon as possible. If such errors lead to Bookings made at altered prices and misleading promotional information, we reserve the right to withdraw from the contract without offering compensation to the customer.

14. FORCE MAJEURE

We assume no liability and will not pay any compensation if the performance of our obligations or the obligations of the transport company is prevented or affected, directly or indirectly by or as a result of force majeure or circumstances beyond our control, including , but not limited to extreme adverse weather conditions, natural disasters, other Acts of God, acts of terrorism, accidents suffered by third parties on the transfer route, police checkpoints, unusual traffic levels, or industrial action.

15. CONTACTS

All contacts relating to the modification of booking information must be requested by e-mail or through the "Reserved Area" section of our website.

In case of unavoidable alterations to the contract, we will inform you by e-mail to the addresses provided by you at the time of booking, the act of sending this e-mail is considered as proof of receipt by you. The same system applies to all information emails that we can send you. It is therefore essential that we check that the e-mail address provided to us is correct and that all communications are read up to the time of the execution of the Transfer, Tour or other Transport service.

If your flight is delayed or diverted to a different airport, station or port, the Transport Company will reschedule the transfer service and present itself for pick up at the new arrival time - depending on availability. In case of unavailability, a full refund will be given. We apply IATA's definition of flight delays for the purposes of these Terms.

If for any other reason you are unable to be at the pick-up point within a reasonable time after the scheduled meeting time specified on your Voucher, the Transport Company or our Customer Service will try to contact you on the mobile number provided to us.

If it is not possible to establish contact due to failure to provide an operational mobile phone number at the time of booking, lack of or insufficient connection, signal, voicemail activated or if the call is not answered, the service will not be provided, the Transport Company is immediately released from its obligations and the refund will not be due.

16. TRANSPORT SERVICES

We offer a range of services for which the Transport Companies have expressed their agreement. These are Transfer Services, Tours, Excursions and other private Transportation services

The route to or from your chosen destination will be performed in the route that is most convenient for you and our companies. We will do our best to ensure that collection times are respected, however they are not guaranteed.

In the event that you are unable to locate the driver of your transfer, tour, excursion or other private service, it is your responsibility to contact us at the 24/7 telephone numbers indicated on the transfer voucher. If you fail to contact these numbers and arrange an alternative trip accordingly, it will be impossible for us to provide the service, the Transport Company will be relieved of its responsibilities and no refund will be due. If the private transfer driver or the Transportation Company's shuttle service representative cannot find you, a member of our Customer Service team will make a call to the mobile number associated with the booking. It is important that you carry the mobile phone linked to the booking and that it can be reached at the baggage claim or customs passage. If we cannot find it or reach it by phone at the number received, it will be impossible for us to complete the service and you will not be entitled to a refund. For non-airport transfer services, a phone call is required within 10 minutes of the scheduled pick-up time. An electronic log of all calls received to 24/7 numbers is held by a third-party telecommunications provider, and could be used as evidence in the event of a dispute to establish successful or unsuccessful contact attempts. Unused transfers are non-refundable and alternative transportation charges will not be refunded unless previously authorized by a member of our team. If authorized to take alternative means, be sure to request a receipt to be forwarded to our Customer Service later. No payment will be made for travel expense claims submitted without valid receipts attached.

It is the passenger's responsibility to check the agreed pick-up time and make sure that the estimated time of arrival at the airport, train station or port leaves enough time to check in or properly prepare for travel.

The Transport Company will pick you up and drop you off as close as possible to the addresses indicated. In the event that access for a conventional route is closed due to weather conditions, road accidents, etc., the Transport Company, upon explicit request, will follow a longer route to reach the predetermined destination, but in these cases you may be attributed any additional costs.

All contracted transfer services fall within the scope of the public liability coverage of the insurance policy of the Transport Company or that of their supplier.

Although we make every effort to send SMS confirmation messages when requested, the operation of the service depends on the telephone networks over which we do not exercise control. If an SMS message is not delivered or if it is delayed, the Customer must refer to the information provided by e-mail or in the My Booking section of our site.

18. INFORMATION / LUGGAGE LIMITS

Private transfer vehicles have the carrying capacity of at least one suitcase or luggage per passenger that can be allocated to a seat, for a maximum combined size of 158 cm (length + width + height) per item. All baggage must be declared at the time of booking. It is not necessary to declare the transport of smaller objects that can be placed at the passenger's feet, such as a camera holder, handbag or small backpack. The Passenger is responsible for all expenses incurred if it is necessary to use additional vehicles to supplement the transport of undeclared excess baggage.

The acceptance of the proposed Contract and its Terms and Conditions is considered as a tacit agreement and declaration that under no circumstances will any object be brought into the baggage, or worn, in violation of the legislation of the country where the transfer services will take place , etc.), nor objects that may be harmful to third parties, nor any other element of excessive size, weight, fragility or perishable nature. With the exception of guide or assistance dogs, animals are not allowed.

The carriage of baggage and other items is carried out solely at your own risk and in no event can we be held responsible for any loss or damage. Such risk of loss or damage should be covered by the private insurance required by the passenger prior to departure.

19. YOUR RESPONSIBILITIES

By signing this Agreement you implicitly declare that: You are of legal age and in full use of your mental faculties to be able to comply with all legal responsibilities under this agreement. You are aware of the scope of the services that are the subject of this contract, of the above information concerning us, of the content of these Terms and Conditions. The credit or debit cards used belong to you and there are sufficient funds to cover the cost of the service. He understood that he must inform us as soon as reasonably possible, of any alterations to the details previously communicated.

The services that will be provided are in accordance with the indications in the Booking Voucher, sent by e-mail. It is your responsibility to provide complete and accurate addresses for pick-up and destination locations at the time of booking. It is therefore your responsibility to print and check the booking voucher for accuracy. If the details of the Booking Voucher are not correct you must immediately contact our Customer Service Center to rectify such inaccuracies. Particular attention should be paid when completing the booking, to ensure that all mandatory fields, as indicated by an asterisk (*), are filled in accurately. We are not responsible for any bookings made that are impossible to make and you will not be refunded any amount paid for such bookings

You will have to make sure that you have the necessary documentation with you for the customs crossing for which you will be solely responsible. We hereby disclaim any liability and refuse to incur any additional expenses caused by failure to carry such documents or carelessness of customs, police, tax authorities or administrative regulations of the countries where entry is required. The booking voucher is not considered valid documentation for obtaining visas

In the event that we have to pay a deposit or a fine to the Authorities of other countries due to your failure to comply with the laws, regulations, etc. or other travel requirements of the countries in which you intend to enter, exit or cross, the sole responsible to reimburse us, and we reserve the right to retain a sum already paid to us until it is possible to provide proof of reimbursement of such fines, expenses, etc.

We reserve the right, and hereby authorize, to charge your credit or debit card for any damage to the transfer vehicle (including without limitation professional cleaning) or for missing accessories once you leave the vehicle. We reserve the right not to accept future Bookings in the event of serious or repeated incidents involving any Customer.

19. RIGHT OF ADMISSION / USER CONDUCT

By entering into this contract, you tacitly acknowledge that we and the Transport Company have the right to refuse carriage of any passenger who, at the discretion of the driver, may be under the influence of alcohol or drugs, and of those whose behavior may be considered dangerous for the driver of the vehicle, for other passengers or for themselves

No alcoholic beverages may be transported on the Transport Company's vehicles for on-board consumption. This prohibition also extends to narcotics..

It is forbidden to smoke inside the vehicles or in the immediate vicinity.

It is not allowed to eat inside the vehicle.

20. COMPLAINTS

If the service received by the Transport Company does not meet your expectations, this must be promptly communicated to our Customer Service Center, where possible, at the very moment in which the problem occurs. Complaints received upon completion of the transfer service, without having been brought to our attention during the transfer, cannot be accepted, as we have not received the opportunity to intervene or at least provide assistance. Our contact details are available on your Transfer Voucher.

Written complaints must be received no later than 28 days after the return date and sent by e-mail to info@expresslmo24.com.

In case you would like to report a problem with our online booking system or our Customer Service Center, please send your complaint by e-mail to: info@expresslimo24.com.

21. LANGUAGES

Our websites are available in multiple languages, and we are working hard to include new languages in the future. Our Customer Service for telephone and e-mail assistance is available at any time in English, Russian and Italian. Although we pay great attention to the quality of the translation of our Sites and Terms, in case of discrepancy the Italian version will prevail.

22. APPLICABLE LAW AND JURISDICTION

These General Conditions are governed by current Italian legislation

The contract stipulated between you and the Company is governed by Italian law.

The resolution of any disputes that may arise between our parties and yours will be subject to Italian jurisdiction, at the courts of Pistoia.

The invalidity or unenforceability of any provision of these Terms does not affect the validity or enforceability of any other provision of these Terms, which will remain in full force and effect.