FAQs

You will find the booking process very simple, fast and secure. By entering the departure and destination locations for the Transfers, you will be offered a range of vehicles: just select the one that meets your needs and preferences. Finally, just fill in the details required for the transfer. Confirmation email You will receive, includes meeting instructions, payment terms and emergency number

You will find the booking process very simple, fast and secure. for shore excursions you have to enter the dedicated page, find the city where you want the tour to start and choose from the various proposals in the price list, each tour offered has a predetermined total time duration based on the distance from where it starts, select the type of tour and the total duration time will be set, you will be offered a range of vehicles: just select the one that meets your needs and preferences and if you see that the total time does not satisfy you just add the necessary Extra hours. Finally, just fill in the details required for the transfer. Confirmation email You will receive, includes meeting instructions, payment terms and emergency number

Full address details will be requested at a later stage of the booking

if you can't find the airport or destination in the drop-down menu, contact us to request a quote and we will get back to you shortly

if you can't find the airport or destination in the drop-down menu, contact us to request a quote and we will contact you shortly

All private transfers can be fully customized to your needs. If you need more stops or extra hours you can add them from the booking form (consequently the rate will be updated automatically).

Each extra parking unit has a maximum time of 60 minutes and a maximum distance of 25 kilometers beyond those of the transfer service.

Each extra hour unit includes a maximum time of 60 minutes and a maximum distance of 25 kilometers on the total including the round trip

We recommend that you choose a pick-up time of at least 2 hours PLUS the estimated travel time before the flight departure time, for both Fiumicino and Ciampino airports. The system shows the estimated travel time on the vehicle selection booking page.

Absolutely! Our Expresslimo24 online booking is one of the safest and best ways to book the transfer (s) from and to Pisa Airport to all destinations in Italy. We use 256-bit encryption, ensuring your data is perfectly safe.

We advise you to book at least 48 hours in advance to have a guarantee of price and availability.

Yes, most of the booking details can be easily changed by yourself directly via the reserved area section, or you can contact us at the customer service center at any time.

Yes, you can cancel your reservation free of charge up to 24 (twenty-four) hours and with a penalty of 50% up to 12 (twelve) hours, after 12 (twelve) hours the penalty is 100% before the agreed pick-up time.

The booking confirmation email will contain detailed information about the meeting point. At the airport your driver will meet you in the arrivals hall with a board with your name on it

If you find that you have lost your baggage, you must promptly notify customer service by communicating the incident, our rates include waiting time up to 60 minutes for the arrival service and 15 minutes for the departure service, if time goes. over 60 minutes for the arrival service and 15 minutes for the departure service, the cost for the waiting time in addition to € 40.00 / hour fractions of 30 minutes must be paid directly to the driver

Please do not carry baggage in excess of what is specified in the booking, the booked vehicle may be too small and it is not allowed to carry baggage on the seats. You can upgrade your booking to a different vehicle that meets your needs at any time.

In the very rare event that you cannot locate your driver, please do not leave the place you are waiting for and promptly call the customer service telephone number provided in your booking confirmation email.

Our prices include the flight tracking service, which means your driver will monitor the incoming flight and adjust the pick-up time in case of delays

Sometimes last minute flight cancellations are communicated too late. If you are aware that your flight is canceled after 12 hours prior to scheduled arrival, please contact the emergency number to notify the flight cancellation and / or if you need a rescheduled pickup, otherwise you can simply contact us by email to modify or cancel your reservation

At the news that I have missed my connecting flight, I must promptly contact the customer service department to notify the inconvenience and evaluate together with the call center if I have to book another transfer service or have the driver wait at the airport for the time necessary for the next flight and the cost of the new booking or the waiting time of the driver will be entirely my responsibility

Our service is door to door. Your driver will take you to the address you specified in the booking request

Yes, the price shown in the booking confirmation email is fully inclusive of booked vehicle, professional driver, fuel and toll costs, meet and greet service and door-to-door service.

The price does not include entrance tickets to attractions, museums, churches and so on, drinks and foods of any kind are also excluded, professional and non-professional guides are excluded and anything not described in the booking.